Support

Workpoint Support

Workpoint's commitment to customer satisfaction is brought to life through superior customer service and support. This includes on-site analysis, product documentation and product enhancements as well as our 24/7 customer hotline.

Workpoint's 24-hour customer hotline offers around-the-clock assistance to customers across the globe, helping them resolve technical and operational issues, if they arise.

Please complete the form below or call us at 402.964.1996 or 888.748.2755 for any customer support issues.

Note: For after hours, please call 402.978.7455 or Toll Free 877.813.2647 for any customer support issues.

    Support Request Information

    First Name (required)

    Last Name (required)

    Phone Number (required)

    Email (required)

    Company Name (required)

    Description (required)

    Helpful Information

    Severity
    InformationalDev/Test EnvironmentProduction Environment

    What Workpoint Technology and Version deployed (JAVA or .NET 4.40.6 )

    If Platform is JAVA, what is the Application Server and Version (Tomcat, RedHat/JBoss/Wildfly, WebSphere, Oracle etc.)

    If Platform is .NET, what is the .NET Framework Version (4.5.2)

    Database Vendor and Database Version (SQL Server, Oracle, etc.)

    Please describe the issue you are reporting. How often has the error occurred and has there been any recent changes to the system? (required)

    Have you sent to support@workpoint.com, the logs of the error that occurred?

    YesNo

    What is the operating system and version where Workpoint is deployed? (Windows, Unix, etc.)

    Please provide any additional contact information. Please include name, email and phone numbers.