Business Automation Services

Digital Business Automation Services

Workpoint is a comprehensive Digital Business Automation Services application platform that supports automation of decision intensive, system, or activity process flows in any combination of pattern, order or sequence. Workpoint coordinates all aspects of digital automation—tasks, systems,people, rules, and information—into a cohesive whole.

Features and Functions


With Workpoint, organizations can easily and quickly enable their digital business automation processes providing visibility, audting, and agility in orchestrating customer journeys. Workpoint automates activities and functional sets to achieve a specific business goals and processes. Workpoint offers several dynamic features and functions for a more efficient and effective business producing a nimble, adaptive organization and embracing the digital business transformation.

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Acceleration and Automation

Accelerating digital transformation of business activities, industry best practices, compliance and internal operations can all influence the way processes are carried out. Workpoint provides a web-based modeling component, the Architect, to quickly and easily model business automation service components for orchestration. The Architect provides a flexible, agile interface for building and orchestrating any business process type. Powerful features such as drag and drop and collaboration improve your team's productivity. Architect meets the Enterprise requirements for a complete solution of a core Process modeling components for any device, desktop, tablet, or mobile. Create and manage automated process applications for all business processes regardless of function, department, organization, or industry.

Visibility, Accountability & Management

The Workpoint Architect provides a web-based graphical business automation service platform for development, execution, visibility, and management supporting both Business and IT users. Business service templates are quickly generated enabling rapid Business Automation of customer journeys. Workpoint's technology provides the utmost level of agility by delivering visibility and control over their business services while meeting digital automation goals and requirements. Workpoint’s agile platform geared for the entire enterprise, on-premise or cloud based deployments provides the advantage of instant improvements or addition of new digital functionality and services by supporting agility, modification, management, and optimization within the solution.Workpoint’s Architect provides ease of use for every type of user and business (both technical and non-technically savvy) by providing a graphical view of the process, the steps and flow. Workpoint provides the details of metadata, attributes, and rules accessible for process design and analysis. Business processes can be rapidly created through the drag and drop functionality and reusable templates. The graphical display of the business processes provides visibility to the organization and enables strategic business improvement.

Orchestrating Services

Workpoint’s runtime engine orchestrates each overall digital business automation solution in strict compliance with an organization’s business policies and governance. Workpoint provides automation during the business flow including integration of other business components, services, systems, and applications through various digital technologies and interfaces.
Enterprise modeled business services can be positioned within your organization’s solutions on scalable architectures to support your performance requirements either on premise or as a Cloud service. Workpoint’s business application components, activities, services, alerts, notifications, events, and triggers can be combined to meet the requirements of an organization’s strategic goals and customer journey.

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Managing Services and Solutions


Workpoint’s real time management component monitors in-flight digital service instances allowing business owners the visibility to manage their customer journeys. These business automation service components incorporate visibility at multiple levels, from high level flow metrics to granular tracking of individual activities, flows, and services. Workpoint also enables monitoring and visibility of the status of individual business service automation to business process groupings for unparalleled system performance.

Continuous Improvement

Business transformation and innovation is imperative for organizations in the Digital era to stay competitive and gain market advantage. Continuous process improvement is necessary to stay agile in the ‘Age of the Customer’ and business is digital and to increase operational efficiency. Customer journey information, events, and auditing is invaluable for trend analysis and risk management. Workpoint’s real time management and monitoring of in-flight business automation service instances allowing business owners the visibility and agility to manage their business objectives. Visibility at multiple levels, high level flow metrics to granular tracking of process flow and tasks can be aggregated for analysis in order to identify any bottlenecks or inefficiencies. Once identified, the digital business service and solution is quickly and efficiently changed for immediate business process improvement.