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ACI Worldwide Case Study

More and more, investigation departments are tasked with catching fraud in near real-time. To address these risk management needs, ACI Worldwide offers a full suite of fraud detection solutions. Part of this solution suite includes the ACI Automated Case Management System™, which defines processes for researching and resolving fraud cases, including investigation resources, timeframes, escalation paths and alerts.

To enhance the Automated Case Management System and address the need for process management, ACI decided to embed Workpoint. By providing a centralized place to track and report processes, Workpoint helps ACI's customers quickly detect fraud, as well as save tremendous time and resources.